What does our insurance cover?

Our tuktuks are equipped with all-inclusive insurance that provides protection for both tuktuk and other vehicles in the event of damage. This insurance also includes coverage for personal injuries sustained by you, your passengers, and third parties. Nevertheless, we advise obtaining your own Travel Insurance to account for situations like being transported to your home country for medical reasons, as this scenario is not within the coverage.

Train Transfer Rates?

Kandy to Ella $ 30 / Ella to Kandy  $ 30

Nanuoya to Ella $ 25 / Ella to Nanuoya  $ 25

Can I drop the tuktuk to a different location?

Certainly! Just inform us at least 2 days before your desired drop-off date, then our driver will come to your hotel to collect the tuktuk. Please be aware that location charges may apply.

Can I pick-up the tuktuk from a different location?

Why not! One of our driving instructors will then drive the tuktuk with your licence and the necessary documentation to your hotel in the specific pick-up location, where you will receive your driving instruction.

Why do you have different prices for less than 4 days?

Our prices depend on the rental duration; the longer you book, the cheaper it gets. Short-term rentals incur a higher charge due to the relatively less attractive value proposition for our tuktuk owners. The elevated rates for brief rental periods are transferred to our tuktuk owners accordingly.

What happens if my accessories get stolen?

We will request that you cover the cost of any accessories lost or stolen. Generally, these items aren’t high in value, except for the tuktuk documents, which incur a US$90 replacement fee.

Do I need to pay in advance to secure my booking?

Yes. In line with our social business model, we need your payment to be confirmed before we can commit to renting your tuktuk from one of our incredible local suppliers.